FAQ

Withdrawal time depends on the method of withdrawing. To withdraw with FIAT currencies can take anywhere from 3 – 5 business days. To withdraw with CRYPTO currencies, it can take up to 3 hours.

Your Leverage group depends on your trading methods and the status of account level.

We currently support over 200 different Crypto Currency pairs and 20+ Crypto Currency coins that you are able to trade or buy.

The Spreads are determined according to market volatility.

The spreads are determined once we receive the automatic market feedback which happens every 25 seconds. The Spreads are then automatically configured.

Yes, you can close your account and request a full cash out whenever you please to.

Yes, you will be asked for your unique wallet address number on transaction. Please make sure that you are providing the right wallet address number as after the transaction is sent it is not reversible.

Yes, the reason why you must have an account manager is that even if you chose to trade by yourself, your account manager must keep you updated about market movements and events—especially if you have open trades and are unaware.

You are able to make deposits to your account via the following methods: Credit/Debit Card, Wire Transfer, Crypto Currency Transfer. We are also working on adding additional deposit methods.

No, your account manager does not earn any commissions off of your trades.

Landix Group makes money off of the trade volume and arbitrage rates on bulk buying and selling of Crypto’s.

Verification depends on the level of your account. The higher the worth, the more secure your account needs to be. For basic users, a Utility Bill, Identification, and a DOD (Declaration of Deposit) will suffice.

We are very strict in regard to Anti Money Laundering laws and require that each individual is aware they have deposited an amount of money to their account. In the case that an individual does not sign the DOD form, the funds will be returned to the card or bank it came from.

Yes, here at Landix Group security is paramount. Every client’s details are kept confidential within encrypted files to ensure no leakage of information can take place. Our protocols are extremely strict in maintaining confidentiality with each individual client.

A Trial Period or Test Drive is a set number of trades or days agreed upon between you and your Account Manager, allowing you to assess if this form of trading is suitable for you. This period is a crucial time to analyze the return on your investment.